You have questions and we have answers. Check out our frequently asked questions to learn more.
How do you choose your products?
All of our products are designed and curated by our in house team. Many of our products are original works, art, and words. We also partner with other brands, artisans and small shops like our own to deliver quality, curated products to our customers.
I want a t-shirt, what size should I order?
Our sizes range from XS - XL and tend to run small and fit snug. It is advised to order 1 size up.
What is The Blessing Plate?
The Blessing Plate is an original family heirloom plate with original words by Terré Holmes, the founder of Lillie & Eve. The purpose of the plate is to be purchased and regifted over time in order to create a long history of givers and receivers.
- Porcelain Plate
- Comes in a beautiful box for storing.
- Certificate included to record the givers and receivers of the plate.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information.
How long will it take for my order to arrive?
Standard shipping for orders in the United States take 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3+ weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
Standard US: 5 to 12 business days (but historically ships between 3 to 5 business days)
Expedited US: 3 to 5 business days (but historically ships between 2 to 3 business days)
Overnight US: 1 to 2 business days
Expedited & Overnight order cut off time is 3pm EST Monday-Friday.
During holidays or times of high demand, orders will take 10 - 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our facility.
Do you ship internationally?
Yes, we ship to almost every country around the world.
RETURNS & EXCHANGES
What is your return policy?
If we didn’t get your order right, please let us know within 30 days of purchase and we'll do our best to correct the error or return your money. Please contact us at firstname.lastname@example.org for further information.
We do not issue refunds on The Blessing Plate or any of our art, unless it is damaged upon receiving it. In that instance, we will replace the item OR refund your money, whichever is requested.
Can I cancel/modify my order?
Please note we try to be very accommodating, if you have issues, send us an email at email@example.com and we will do our best to help.
STILL HAVE QUESTIONS?
For additional information about Lillie & Eve, firstname.lastname@example.org.